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How Revel handles thousands of support conversations throughout the entire customer journey with AI agents
Revel is a digital-first car leasing company in Spain that provides an all-inclusive and flexible alternative to traditional car ownership through a fully online experience.
70,000+
customer support tickets autonomously handled every year
+40%
of customer requests completely resolved
Scalable:
Hundreds of conversations handled daily across customer support channels
Challenge
As Revel scaled its operations, the number of customer conversations increased rapidly. Customers frequently contact support to ask about contract details, documentation, delivery timelines, contract changes, or maintenance requests.
While many of these interactions are repetitive, they are critical moments in the customer journey and require fast and reliable responses.
Revel needed a way to scale its customer experience operations while maintaining service quality without significantly increasing operational workload.
Solution
Revel partnered with Rauda to deploy conversational AI agents that support customers throughout the entire lifecycle.
The agents automatically triage customer requests, understand intent before responding, and deliver support across languages and regions.
They assist users during onboarding by answering contract and documentation questions, provide updates about vehicle delivery, and help manage requests related to contract changes, usage questions, and workshop appointments.
Impact
The deployment of AI-powered support has allowed Revel to handle a growing volume of customer conversations efficiently while maintaining a high-quality customer experience.
Today the solution processes more than 70,000 support tickets every year, resolves over 40% of requests automatically, and manages hundreds of daily conversations across support channels.
